Terms and Conditions

Minor Compliance / Purchase by Minors

SurgePuff will not sell or distribute any tobacco/nicotine-related products to anyone under the legal purchasing age in their jurisdiction (18 or 21, depending on the country or state). SurgePuff is committed to ensuring its products are sold only to adults.

By accessing or purchasing from this Website, you confirm that you are of legal age to purchase nicotine products in your area.

SurgePuff is not responsible for minors using false identification or a guardian’s payment method to make purchases. By using this Website, you acknowledge that you meet the legal age requirement for nicotine product purchases in your jurisdiction.

1. General Statement / Website Terms of Service

The www.surgepuff.com website, including all related mobile applications, subdomains, and associated services (collectively, the “Website”), is owned and operated by SurgePuff Inc., a Canadian corporation (“SurgePuff,” “we,” “our,” or “us”).

By using the Website or purchasing any SurgePuff products (“Products”), you agree to these Terms and Conditions (“Terms”). If you do not agree, you may not use this Website or purchase products.

SurgePuff reserves the right to modify, limit, or replace these Terms at any time without prior notice. Continued use of the Website after changes are made constitutes acceptance of those changes.

2. Role of SurgePuff (Platform and Service Disclaimer)

SurgePuff operates as a marketing and facilitation platform connecting customers to third-party fulfillment partners and suppliers located in the United States and other jurisdictions.

SurgePuff does not manufacture, store, or physically distribute products; all fulfillment and shipping are completed by partnered suppliers.

By purchasing through SurgePuff, you acknowledge and agree that:

• SurgePuff acts as an intermediary or service provider between the customer and the supplier.

• SurgePuff is not the importer or exporter for international shipments.

• SurgePuff’s role is limited to order processing, customer communication, and coordination with fulfillment partners.

3. International Orders and Customs Responsibility

While SurgePuff primarily serves U.S. customers through U.S.-based fulfillment centers, we may process orders from international destinations at our discretion.

For all international shipments, including those sent outside of the United States.

• Customs clearance, import duties, and local regulations are the responsibility of the customer.

• SurgePuff cannot guarantee that international shipments will pass through customs successfully.

• If an order is seized, delayed, or destroyed by customs or border authorities, SurgePuff will not issue refunds or compensation.

• By placing an order, the customer accepts full responsibility for compliance with local import laws and assumes all risk associated with international shipments.

4. Eligibility, Safety Acknowledgment, and Registration

To use this Website, you must:

• Be of legal age to purchase nicotine products in your jurisdiction.

• Comply with all applicable local, state, and national laws.

• Understand that nicotine products are not safe for non-smokers and may carry health risks.

If you register for an account, you must provide accurate, complete information and update it as needed. Account usage by minors or third parties is strictly prohibited.

5. Termination of Account

SurgePuff reserves the right to restrict, suspend, or terminate any account or order at its discretion, without prior notice. Customers may contact support@surgepuff.com for reinstatement requests.

6. Payment

All payments must be completed at checkout. By submitting payment information, you authorize SurgePuff to charge the specified amount, including applicable taxes, duties, and shipping fees.

SurgePuff is not responsible for declined transactions, incorrect billing details, or insufficient funds.

7. Shipping Policy

SurgePuff ships primarily to the United States. International shipping may be offered on a case-by-case basis.

• Delivery Times: 3–14 business days depending on destination and carrier.

• Delays: SurgePuff is not responsible for customs processing times or carrier delays.

• Lost or Damaged Parcels: Proof of loss or damage must be provided to qualify for replacement or refund.

• Import Fees: Customers are responsible for all import duties, taxes, or brokerage fees.

8. Refunds and Exchanges

Refunds are available only for:

• Defective items, or

• Orders incorrectly fulfilled.

Refund requests must be submitted within 7 days of delivery and include photo evidence.

Refunds are not available for:

• Items opened or used,

• Packages delayed or seized by customs, or

• Buyer’s change of mind.

9. Compliance with Law & Indemnification

You agree to comply with all laws governing the purchase, possession, and use of nicotine products.

You further agree to indemnify, defend, and hold harmless SurgePuff Inc., its affiliates, employees, and partners from any claims, losses, or damages resulting from your use of our products, including violations of local or international regulations.

10. Intellectual Property

All trademarks, logos, designs, and content appearing on this Website belong to SurgePuff or its licensors. Unauthorized reproduction, distribution, or use is prohibited.

11. Privacy Statement

Your use of the Website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our Website, you consent to this policy.

12. Third-Party Links

This Website may include links to third-party sites. SurgePuff does not control or endorse the content or practices of those sites. Use them at your own risk.

13. Disclaimers and Limitation of Liability

All products and services are provided “as is” and “as available” without any warranties.

SurgePuff makes no representations regarding:

• The legality of receiving products in your jurisdiction,

• Customs outcomes, or

• Continuous Website availability.

To the fullest extent permitted by law, SurgePuff disclaims liability for:

• Delays, seizures, or loss during international transit,

• Indirect or consequential damages,

• Misuse of products.

14. Contact Us

For support, questions, or legal inquiries, please contact:

📧 support@surgepuff.com

🌐 www.surgepuff.com