Shipping Policy
SurgePuff is committed to providing reliable and discreet shipping services for our customers worldwide. Below are the details of our updated shipping and refund policies:
Shipping
- Discreet Packaging: SurgePuff offers confidential packaging to ensure your privacy. We do not disclose customer information to anyone.
- Delivery Timeframe: Standard shipping may take up to 14 days, depending on your location. As we ship internationally from the United States, transit times may vary based on customs and local delivery schedules.
- Compensation for Lost or Damaged Parcels:
- We guarantee full compensation if the parcel is lost or damaged during transit.
- Before contacting support, please provide proof of the issue, such as packaging condition upon arrival or confirmation that the package is missing.
- Reshipping Policy: If your package is confirmed lost, we will reship the order within 2 business days after verification. Delivery delays may occur due to factors such as weather conditions or remote locations.
Exchanges and Refunds
- No Exchanges: SurgePuff does not offer exchanges unless there is a defect in the item.
- Refund Policy: Refunds are provided for valid reasons, such as:
- Incorrect delivery (e.g., wrong product sent)
- Defective device or damaged items
Refund requests must be submitted through our website’s live chat service. Please note:
- Refunds cannot be issued for items returned due to incorrect addresses, order mistakes, or other customer-related errors.
Loss Policies
- Standard Shipping: If your product is not delivered within 14 business days from the shipment date, we will reship your order free of charge.
- However, we are not responsible for packages lost due to changes in the delivery location after the order has been shipped.
- Delivery Delays: Delays may occur due to customs clearance, remote locations, or weather-related issues. Please allow additional time for delivery under these circumstances.
SurgePuff reserves the right to update this policy as needed to ensure a seamless and secure shipping experience for all customers. For questions or concerns, please contact our live chat support team at www.surgepuff.com.
