Terms and Conditions
Minor Compliance / Purchase by Minors
SurgePuff will not sell any tobacco/nicotine-related products to anyone under the legal purchasing age in their jurisdiction (typically 18 or 21, depending on the country). SurgePuff is committed to ensuring its products are sold only to adults. By using this site, you confirm that you are of legal age to purchase nicotine products in your area.
SurgePuff cannot be held responsible for minors purchasing tobacco/nicotine-related products using a guardian’s credit card. By accessing and using this website, you agree that you meet the legal age requirement in your jurisdiction.
1. General Statement / Website Terms of Service
The www.surgepuff.com website, including all related content, mobile applications, and associated services (collectively, the “Website”), is owned and operated by SurgePuff LLC (“SurgePuff,” “we,” or “us”). By using the Website or purchasing any SurgePuff products (“Products”), you agree to these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Website or purchase products.
SurgePuff reserves the right to modify, limit, change, or replace these Terms at any time. Your continued use of the Website after changes are made constitutes your agreement to the revised Terms. You are responsible for regularly reviewing these Terms to stay informed of any changes.
2. Eligibility, Safety Acknowledgment, and Registration
To use this Website, you must:
- Be of legal age in your jurisdiction to purchase nicotine products.
- Comply with all applicable local, national, and international laws.
- Understand that nicotine products are not safe for all individuals, especially those with pre-existing health conditions or who do not already use nicotine products.
If you register for an account, you must provide accurate and complete information and update it as necessary. Use of an account by anyone under the legal age is strictly prohibited.
3. Termination of Account
SurgePuff reserves the right to restrict, suspend, disable, or terminate your account or order at its sole discretion. To request reinstatement, contact our customer service team via the Website.
4. Electronic Communication – Marketing Communication
By subscribing to our newsletter, you agree to receive electronic communications, including promotional offers. You may unsubscribe at any time using the provided link or contacting our support team. SurgePuff does not share your information with third parties except as specified in our Privacy Policy.
5. Payment
All payments must be made in full at the time of purchase. By providing a valid payment method, you authorize SurgePuff to charge the applicable amount, including any taxes and duties. SurgePuff is not responsible for failed payments due to incorrect information or insufficient funds.
6. Compliance with Law; Indemnification
You agree to comply with all local laws regarding the purchase, use, and possession of nicotine products. SurgePuff assumes no responsibility for your failure to comply with these laws. You agree to indemnify and hold SurgePuff harmless from any claims arising from your use of our products or Website.
7. Shipping Policy
SurgePuff offers international shipping. Delivery times may vary depending on location, with standard shipping taking up to 14 business days. SurgePuff is not responsible for delays caused by customs or local postal services.
- Lost or Damaged Parcels: We provide compensation only for lost or damaged packages. Proof of loss or damage is required for any claims.
- Customs Fees and Import Duties: Customers are responsible for any applicable customs fees or duties in their country.
8. Refunds and Exchanges
Refunds are provided only for defective or incorrectly delivered items. SurgePuff does not accept returns or exchanges for products that have been opened or used. To request a refund, contact customer service with proof of defect or error.
9. Intellectual Property
All content on this Website, including trademarks, logos, text, and images, is the intellectual property of SurgePuff or its licensors. You may not reproduce, distribute, or otherwise use any content without prior written permission.
10. Privacy Statement
Your use of the Website is subject to our Privacy Policy. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.
11. Third-Party Links
The Website may contain links to third-party sites. SurgePuff is not responsible for the content or privacy practices of these sites and does not endorse them. Use these links at your own risk.
12. Disclaimers
SurgePuff provides products and services on an “as is” and “as available” basis. We do not guarantee uninterrupted access or error-free content. Use of our Website and products is at your own risk.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at support@surgepuff.com.
By using this Website, you agree to these Terms and acknowledge your responsibility to comply with all applicable laws and regulations.
